Troubled with high operational costs? Still planning about which technologies you should invest your capital to stay ahead of the learning curve? How to diligently manage cash stream, decrease carrying costs of inventory, and Improve Customer Support and sales service? How to gain strong traction across your supply chain?
If these are your business challenges – they are definitely not just about the cost. It’s about improving your business processes while streamlining them and addressing operational woes. By outsourcing BPO services to a reliable BPO Call Center Service partner, you can drive desired business results.
Do you know?
According to one of the leading research firm TechNavio, it has been forecasted that growing awareness about BPO services among SMB’s will impact the call center business outsourcing market in the APAC Region through 2019
What is business process outsourcing (BPO)?
Business process outsourcing (BPO) is the allocation of one or more business processes to a third party service provider who possesses, governs and manages the selected processes based on well-defined and quantifiable performance metrics. The best BPO outsourcing companies’ offerings are classified in two major groups: horizontal offerings (these can be leveraged across explicit industries) and vertical offerings (these require explicit industry vertical process expertise). Some of the business process services outsourced by the organizations are:
Why to outsource BPO services?
The key driving factors that led to BPO companies outsourcing waves are:
- A dearth in expert-labor in some segments of the business process
- An economical availability of workforce without comprising on the service quality
- More probability to focus on the other crucial business outsourcing processes
- Helps you improve your overall business operations and process
Our BPO Services Methodology
We, at Outsourcing Solutions, work in close cooperation with clients to strategically plan and devise result-oriented business process outsourcing methodology. Our process:
Engage closely with clients to map their expectations and design an effective process model
Creation of program blueprint, while identifying and gauging probable risks and mitigants at every stage. An optimal solution, recruitment plan and other such mission-critical plans are clearly outlined.
Check point 1:
Expected results of the ‘Collaborate’ and ‘Architect’ stages are reviewed collectively by Go4customer team of experts and the client to ensure plan blueprint is in line with the business objective and process transparency.
Key focus on the infrastructure and resource readiness for information transfer and subsequent operations. This phase also involves finalization of training process.
In this phase process knowledge is diligently imparted to the team, thereby ensuring each team member is trained meticulously. Plus, service levels metrics are concluded and regulatory compliance is agreed upon as well as executed during this stage.
Check point 2:
This evaluation process primarily focuses on infrastructure and resource readiness before going live.
After the process goes live, the focus is to ensure that the process is going on smoothly, and loopholes related to the process are immediately detected and resolved.
Check point 3:
After the first 4 to 6 weeks (or as decided) of process delivery, an in-depth process evaluation is carried out to check the current status and progress of the live process and is handed over to the Operations team.
Why choose Outsourcing Solutions for BPO Services?
Outsourcing Solutions is one of the leading business process outsourcing companies delivering business value through result-oriented business process outsourcing solutions to organizations across different industry verticals.
We collaborate to assist you in clearly defining a far-reaching spectrum of quantifiable business results like augmented sales, improved customer satisfaction, higher market share, and improved productivity and more. Our BPO outsourcing solutions coupled with deep industry insights, operational excellence, and holistic approach to client engagement and comprehensive service offerings enables us to deliver services beyond expectations.
Some of our key differentiators that make us different from rest are:
- Higher resolution rates
- Domain expertise with prime focus on explicit industry verticals, right from technical support services to business process outsourcing solutions.
- A dedicated team of well-trained and professional call agents and technical experts
- Next-generation capability based on customer and industry requirements and usage of scalable, innovative solutions including process automation, pioneering business platforms that work seamlessly with existing IT landscape and emerging technology assets.
- Maintain complete transparency in all BPO outsourcing processes
- 24X7 operations through the uniform global process with multi-lingual support.
Are you thinking to maximize your customer satisfaction, and gaining a competitive edge over your competitors? Contact our online representative to know more about business process outsourcing services (BPO services) now!