Expert Call Answering
What is an Inbound Call Center Service?
An inbound call center predominately provides support for handling large volume calls initiated by the customers. These calls are mainly rendered as call answering requests for client’s products or as pre or post sales technical assistance.
Outsourcing Solutions is a pioneer in offering world-class inbound service to foster better communication with end users. Our intelligent reps specialize in offering effective 24 hour inbound call center services to maximize your business revenues, minimize operational expenses, and strengthening long term relationships with end users.
Key Features
- Expert call answering support
- Latest voice & data communication systems
- Quality checks though 100% voice call recordings
- 100% operational transparency
- 24X7 customer support
Overview
Inquiry handling service is the process of delivering accurate product/service related information to the customers. As a part of inbound call center services, our team of highly qualified professionals enables you to timely cater to the dynamic customer needs. From resolving queries to sharing information on ongoing discount offers we help you to easily handle all customer inquiries.
Inquiry handling services
Outsourcing Solutions offers unmatched inquiry handling services in the industry at competitive rates. We work in close coordination with your valued customers to understand their specific requirements assist them accordingly.
Our highly skilled and efficient personnel are capable to identify the issues and resolve them within no time.
Why Outsourcing Solutions?
- Quick response via telephone, email & live chatting sessions
- Efficient management of product related information requests
- Voice support in multiple languages
- Round the clock Customer Support
Are you considering freeing yourself out of the stress of missing prospects/customers call? Hire one of the best-performing 24 hour answering service companies, to get your focus back on your business’s core competencies and see a phenomenal surge in the growth rate. Whether its e-commerce support, online business, legal or medical answering service, we provide immaculate assistance to raise your company’s brand image in the competition.
Quick Phone Answering Service
Are you missing out on qualified leads who call you after business hours? Did your prospective customers hear busy tones every time they call? If your organization is struggling to meet the increasing demands of clients, consider outsourcing your telephone answering service to quickly resolve your customer’s queries. With our unblemished phone call answering service, we contribute to increasing your sales rise exponentially.
Do you know?
More than 50% of your callers prefer to go to other service providers- in case you don’t answer them timely. Consequently, you might end up losing existing or potential clients.
Need to outsource phone answering service
In a competitive landscape, to reinforce your business bottom lines having strong customer service is imperative. You need to go beyond what’s expected to delight your customers by answering their calls instantly even if it is through an answering machine. Don’t limit your availability to customers within fixed working hours.
By outsourcing phone answering services to Outsourcing Solutions you can cater to your client’s needs even beyond those fixed working hours. You don’t need to keep your office open 24X7. Some of the key benefits that your business can leverage by outsourcing our optimal telephone answering services are:
- Substantial cost savings
- Zero capital invest on office space, infrastructure and software
- Professional, polite and affable call agents
- Use of cutting-edge technology for call recording
- Highly experienced and well-trained call answering representatives
- Stringent security protocol to ensure information remains confidential
- Ability to modify call script according to your business requirements
How does phone answering service works?
As your business expands, there will be a boost in the inflow of customers’ calls. Customers usually prefer to inquire about products/services, seek assistance and even place orders over the phone. We, at Outsourcing Solutions , help you handle an influx of call volume through IVR solutions and live call answer services. Now you can remain accessible to your customers round-the-clock and solve customer problems or assist them even when your offices are closed.
The working mechanism of phone answering services that
we offer are:
IVR services
Interactive voice response (IVR) service is an automated way to enable your callers to inquire information about your products/services, upcoming offers/discounts, placing orders or giving feedback by entering data into the database. It does require any human interaction over the telephone. Your calls will be routed to an answering machine. By making use of this automated platform, your business can improve your customer satisfaction and gain a competitive edge over competitors.
Live call answering services
Your customers no longer have to follow telephone menus and lengthy instructions as their queries will be routed to a number that will be attended by a well-trained live operator over a phone call. Live phone answering services help you reduce overall turnaround time of a call, and make it much more personal and responsive to the customer’s needs.
Why choose Outsourcing Solutions for phone answering services?
Outsourcing Solutions is one of the leading provider one-stop phone answering services to businesses across the broad spectrum of industries and markets. With use of latest technology, our expert call representatives always ensure that you never miss an important call from customers who are located in different time zones. We also ensure that the inflow of leads and information into your business remains constant.